The updated maintenance buy back scheme has been running for a number of years with fees and charges remaining unchanged and taking in to account the following factors:
- The needs of the property to remain legally compliant
- Ensuring the total scheme remains within the previous overall fee
- Budgetary constraints on the Maintenance Team
- Aligning the scheme to the 2 new Term Maintenance Contracts
Services
Maintenance team site visits
The usual process for arranging completion of work at a property is to register the issue with the helpdesk on 020 8921 6000. They will ensure that the appropriate contractor is tasked to attend and rectify the issue.
Should you require one of our maintenance team to attend and give advice on an issue there is a small hourly charge for their attendance. This charge is being introduced to cover staff costs of making visits to site and is commensurate with general practice in this industry. The team will remain available to give advice by email and/or telephone at no charge.
Service Packages
We have combined the buy-back services into two packages at the same overall annual cost as previous years.
Mechanical and Electrical package
The following are a wide range of the services Royal Greenwich are able to offer as part of the Mechanical and Electrical package, but is not an exhaustive list:
- Heating and ventilation systems
- Management of servicing of boilers, burners, heating and hot water plant, ventilation, air conditioning, pressuring units, filters, and controls operating this equipment (BMS/control panels)
- Pumps and booster sets, including air/ground source heat pumps
- Chillers
- AHUs
- CHP units
- Electrical installations, maintenance and repairs
- Management of the inspection and testing of lighting, power, wiring, plug sockets, switches, fuses and junction boxes, and alarm systems
- PV systems (solar)
- Servicing of fire and intruder alarms including CCTV and access control systems
- Checking 10% of works to ensure completion to the correct standard
- Mechanical and electrical advice provided by telephone and email
Building Fabric Package
The following is not an exhaustive list, but shows services that are included as part of the Building Fabric package:
- Repairs to building fabric including roof, walls, windows, ceilings, insulation, external cladding, floors and coverings
- Water supply, sanitary fittings and elements outside the buildings such as playgrounds, safety surfaces, fence and shelters
- Legionella assessment - management of the treatment of water systems including tanks and pump booster sets
- Checking 10% of works to ensure they are completed to the correct standard
- Build Fabric advice provided by telephone and email
- LOLER & PUWER inspections
Costs
To buy in to this service, please complete the Greenwich Property buy-in form and return to invoice-queries@royalgreenwich.gov.uk.
Mechanical and Electrical package:
- £500 per annum one off administration fee
- 20% management fee on all works (20% of the cost of the works)
- Royal Greenwich maintenance staff visits, when requested by sites
- £60 for the first hour
- £40 for every subsequent hour, per visit
- Disputed invoice administration fee - 20% of order (waived if dispute upheld)
Building Fabric package:
- £500 per annum one off administration fee
- 20% management fee on all works (20% of the cost of the works)
- Royal Greenwich maintenance staff visits when requested by sites
- £60 for the first hour
- £40 for every subsequent hour, per visit
- Disputed invoice administration fee - 20% of order (waived if dispute upheld)
Contacts
Greenwich Property:
Responsive and Cyclical Maintenance Service
020 8921 5389
Invoice-Queries@royalgreenwich.gov.uk
Gavyn Dayes
Maintenance Delivery Manager
020 8921 5563
gavyn.dayes@royalgreenwich.gov.uk