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Business Administrator Level 3
The Professional Role

As a business administrator you will have a wide set of skills that could give you a prospective place in virtually every sector of work in small and large businesses, in the public and private sectors. As a business administrator you may be able to work on your own or as part of a team developing, implementing, maintaining and improving administrative services. The skills, behaviours and knowledge you attain in your apprenticeship will ultimately direct you towards the responsibilities of management and upper management. 

Your job will be to know your department, division and the business inside and out: to support and engage with different parts of the organisation, and on occasion, interacting with internal and external customers. It will be your job, wherever you are, to improve administrative efficiency by working within and across teams and resolving problems when they crop up.

The Learning Journey

The length of the course is typically 18 months plus the End Point Assessment.

On Programme Learning

The course is delivered as day release, using a blended learning model including formal workshops, tutorials and independent study. Some of this training may be delivered virtually using video calling. 

Through a series of assignments, observation and reflection you will work towards competency in the knowledge, skills and behaviours for this qualification. A sample of which is listed in the knowledge, skills and behaviours table.

Additional Requirements

You will need to achieve a level 2 qualification in English and maths, if you do not already hold an equivalent qualification.

Knowledge Skills Behaviours
  • The organisation
  • Value of their skills
  • Stakeholders
  • Relevant regulations
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors
  • IT
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management
  • Professionalism
  • Personal qualities
  • Managing performance
  • Adaptability
  • Responsibility

This apprenticeship can be a gateway to further opportunities such as management or senior support roles.

Assessment Note

The Business Administration apprenticeship has two possible overall pass grades: Pass or Distinction. You must pass all assessment elements to achieve your standard.

End Point Assessment

Once you have met all the criteria to pass Gateway, the EPA will consist of:

  • Knowledge test
  • Project presentation
  • Portfolio based interview