The Professional Role

An operations or departmental manager is someone who manages teams and or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager. 

Key responsibilities may include creating and delivering plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

The Learning Journey

The length of the course is typically 30 months plus the End Point Assessment.

On Programme Learning

This course is delivered through a series of monthly masterclasses using a blended learning model, including independent study and work based assignments to evidence the knowledge, skills and behaviours for this qualification, a sample of which is listed in the knowledge, skills and behaviours table.

Some of this training may be delivered virtually using video calling.

Knowledge Skills Behaviours
  • Operational management
  • Project management
  • Finance
  • Leading people and developing relationships
  • Delivering results
  • Communication
  • Personal effectiveness
  • Taking responsibility 
  • Inclusion
  • Agile
  • Professional

On completion apprentices can register as full members of the Chartered Management Institute and/or the Institute of Management and Leadership and those with three years of management experience can apply for Chartered Manager Status through the CMI.

Additional Requirements

You will need to achieve a level 2 qualification in English and maths, if you do not already hold an equivalent qualification.

End Point Assessment

Once you have met all the criteria to pass Gateway, the EPA will consist of:

  • Project proposal, presentation and questions and answers
  • Professional discussion underpinned by portfolio of evidence