The Professional Role

This is a first line management role, with operational and project responsibilities or responsibilities for managing a team with a clearly defined outcome. Team Leaders provide direction and guidance to ensure the achievement of set goals. 

Key responsibilities are likely to include supporting, managing and developing team members. 

Managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships internally and externally.

The Learning Journey

The length of the course is typically 15 months plus the End Point Assessment.

On Programme Learning

This course is delivered through a series of fortnightly taught sessions with activity sessions and one to one trainer time in the weeks between, using a blended learning approach, including independent study and work based assignments to evidence the knowledge, skills and behaviours for this qualification, a sample of which is listed in the knowledge, skills and behaviour table.

Some of this training may be delivered virtually using video calling.

Knowledge Skills Behaviours
  • Operational management
  • Project management
  • Finance
  • Leading people
  • Decision making
  • Managing people and developing relationships
  • Delivering results
  • Communication
  • Personal effectiveness

  • Taking responsibility
  • Inclusion
  • Agile
  • Professional


On completion apprentices may choose to register as associate members of the Chartered Management Institute and/or the Institute of Management and Leadership to support their professional development and progression.

Additional Requirements

You will need to achieve a level 2 qualification in English and maths, if you do not already hold an equivalent qualification.

End Point Assessment

Once you have met all the criteria to pass Gateway, the EPA will consist of:

  • Presentation with questions and answers
  • Professional discussion underpinned by portfolio of evidence